Privacy Policy

This privacy policy sets out how St Andrew’s First Aid and/or St Andrew’s First Aid Training and Supplies Ltd uses and protects any information that you give St Andrew’s First Aid and/or St Andrew’s First Aid Training and Supplies Ltd when you use this website.

St Andrew’s First Aid and/or St Andrew’s First Aid Training and Supplies Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

St Andrew’s First Aid and/or St Andrew’s First Aid Training and Supplies Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 September 2017.

What we collect
We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to change the use of your personal information in the following ways:

• When making a purchase on the website the supplied email address will be added to our customer list and you may be sent further information on items related to your purchase. You can personalise what information you receive by completing the preference centre when you opt-in to emails or by clicking the link at the bottom of each email.

• You can also opt-out of marketing at any time via the link at the bottom of each email or by contacting us via at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). A small fee will be payable. If you would like a copy of the information held on you please write to the Data Protection Officer, St Andrew’s First Aid, St. Andrew’s House, 48 Milton Street, Glasgow G4 0HR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy Policy – Casualty Records

St Andrew’s First Aid Privacy policy – Casualty Records

This privacy policy sets out how St Andrew’s First Aid (“we”, “us” or “our”) uses and protects personal information that you give to us or is recorded when you are treated as a casualty by St Andrew’s First Aid at an event.

We are a data controller of any personal data that you provide us or we record about you. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy policy.

In this policy “Data Protection Legislation” means all applicable legislation which relates to the protection of individuals with regards processing personal data, including the General Data Protection Regulation (EU) 2016 and the Data Protection Act 2018.

How we collect information from you

We collect your information directly from you (or from certain third parties) where we provide you with first aid treatment at an event at which we are providing first aid.

Generally, we collect information about you by completing a Casualty Record Sheet.

What information we collect

To enable us to provide you with the proper treatment and care, we collect certain information about you (usually through completing a Casualty Record Sheet), including the following information:

  • details of the incident
  • your personal details including your name, address, contact details, date of birth and gender.

We may also collect, store and use the more sensitive types of personal information, including:

  • details of your injury
  • details of any treatment administered; and
  • any other relevant information about your health, including information about;
    • any medical condition you have;
    • any allergies you have;
    • any medication(s) that you are taking; and
    • your medical history within the last 12 months.

Why we need this information about you

We use the information we collect about you:

  • to allow us to provide you with the treatment you require in accordance with our charitable vision, mission and values which can be found on our website; and
  • to record and maintain casualty records for events that we cover (e.g. RIDDOR requirements) in accordance with our legal obligations to do so.

We also use an anonymised form of your data for statistical analysis and reporting to identify trends in injuries, resuscitation attempts to ensure that we deploy the correct number of suitably trained volunteers and equipment at events. This is to ensure that we continue to provide the best possible first aid service as possible to our event organisers and to the individuals themselves that attend these events.

We will only process your personal data when we have legal grounds to do so. Most commonly, we will rely on one or more of the following legal bases:

  • Consent: the casualty has given clear consent for St Andrew’s First Aid to process their personal data for a specific purpose.
  • Contract: the processing is necessary for a contract you have with the client/event organiser.
  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
  • Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
  • Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason for us to protect your personal data which overrides those legitimate interests.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Disclosure of Personal Data

The information you provide to us will be treated as confidential. However, we may disclose your information to other third parties for the purposes below or for any additional purposes approved by you:

  • Emergency services – if you require further medical treatment;
  • RIDDOR – if the incident is reportable under Health & Safety legislation;
  • Event organisers – if contractually obliged to (we provide your information in anonymised reports where possible); and
  • Other parties – where we are required to disclose your information to meet our legal obligations.

We require all third parties to respect the security of your personal data and to treat it in accordance with Data Protection Legislation.

Transfers outside the EEA

We do not transfer your personal data outside the European Economic Area (EEA). However, if we ever did, we will put in place appropriate safeguards as required by Data Protection Legislation.

How long to we keep your information

Our retention policy is to retain casualty records for a period of seven years unless we are contractually or legally obliged to retain them for longer.

Your Rights

Under Data Protection Legislation, you have the following rights in connection with your personal data which can be exercised in certain circumstances:

  • Right of access – you can request a copy of the personal information we hold about you and check we are processing it lawfully.
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party).
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used machine readable format.

Changes to our Privacy Policy

St Andrew’s First Aid may change this policy from time to time and any future updates will be posted on our website. This policy is effective from 25 July 2018.

Contact Us

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact:

  • Colin McNeill
    Data Protection Officer
    St Andrew’s First Aid
    St. Andrew’s House
    48 Milton Street
    G4 0HR
  • Tel: 0141 332 4031
  • Email: [email protected]

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues relating to our use of your information.