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Anne is a Training and Workstation Ergonomics Manager at the Edinburgh branch of Royal London, the UK’s largest mutual life and pensions company. With offices throughout the country, the organisation provides specialist financial and insurance products to individuals. Anne’s background has always been linked to training. She decided to make the leap into the financial field after spending several years in social care and the voluntary sector. Anne’s previous roles included co-ordinating training in mental health awareness and time management skills. She is now responsible for workstation ergonomics training and assessment, as well as for co-ordinating First Aid training and supplies for Royal London’s 6 Scottish branches. Anne is passionate about what she does and knows that each year in the UK back pain, leg and arm aches cost employers thousands of pounds in lost productivity and employee absence. Many of these problems are caused by poor configuration of standard office furniture which can be corrected through training and support.
Anne says: “There have been a lot of changes in the last 6 years. People are much more aware of our department and the service we provide and they appreciate the efforts that we make to create a more comfortable work environment for employees.” Anne is part of a small unit which is connected to HR. Her typical day is definitely not spent chained to her desk; she is often found out and about the Edinburgh office building, visiting employees to assess their workstation environment and discussing any issues or changes that may be required.
First Aid training management and support is also a big part of Anne’s role. Royal London has 40 qualified First Aiders across its 6 Scottish branches, so there is always the need to organise new or refresher training throughout the year. Anne has had a relationship with St Andrew’s since starting at Royal London. Anne says that she finds St Andrew’s to be supportive and flexible.
Having the option of booking online or on the phone makes it easier to organise the company’s First Aid training requirements. She says “I get good feedback from people who attend the training and they are very enthusiastic. It’s a lot to take in but the trainers are very supportive and staff come back with a positive attitude. St Andrew’s are really helpful and quick to respond to any last-minute changes. Nothing ever seems to be too much trouble for them. They provide an excellent service.”